Customer Care Strida Canada West

Terms and conditions

Strida Canada West bikes, accessories and parts are priced  in Canadian currency unless you choose to use the currency converter. Displayed costs in the check out are always displayed in Canadian dollars. Your credit card will calculate the correct exchange with payment.

Shipping and delivery

All bikes and accessories are safety packed and shipped by Canada Post.

Important notes for orders being shipped outside of North America, I ship using Canada Post Small Packet Air with 10 business days delivery. This service is limited in weight and is useful for small parts and accessories. Small packet Air is affordable but does not include insurance and tracking.

Privacy and Security

We respect your privacy. We do not share your information with other parties. Your purchases are conducted in complete confidentiality. Here is a link to our Privacy Policy and details.

Warranty and Returns

You can shop with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange, refund or repair within the following guidelines.

Warranty Period

All Strida bike frames have a 5 year warranty from date of purchase. All other components are covered by a 1 year warranty. Warranty is void where bikes and parts have been found to be abused, modified or used outside of a normal manner. Warranty does not cover parts subject to normal wear and tear such as brake pads, tires, cables, handlebars and saddle.

Returns

Returns must be made within 14 days from receipt of your purchase. The purchaser is responsible for the costs of the return freight unless the purchased item is faulty during manufacture.

Proof of Purchase

Please note. all returns, refunds, exchanges or repair requests must be accompanied by a copy of an invoice from Strida Canada West.

Change of Mind

If you have changed your mind about your purchase, Strida Canada West offers you a credit or exchange or refund provided that, -you have produced satisfactory proof of purchase, – the item is in as new condition (i.e. the original manuals and labels are still attached), -the item is returned with its original packaging. We can not accept returns where the item is modified in anyway by the purchaser. For credit card purchases there is a 8 % restocking fee. For bike orders where the bike has been customized by us before shipping there is an additional 10% restocking fee.

Return Location

All returns  are shipped to Strida Canada West  Box 2842  Grand Forks  B.C.  V0H 1H0. If products are found to be faulty, Strida Canada West  will refund postage and cover all handling costs to send out a replacement new item.

Payment Method

We accept Visa, MasterCard, E-Transfer and personal cheque.

Refund Method

We will refund using your original payment method.

Strida  International  Bike registration with  Ming Cycle  

For the protection of the rights and interests of the after-sales service, please complete your online registration within one month after the purchase, and enjoy more exclusive member benefits.