Letters that we have received from our customers
Kees of The Netherlands
Dear Bill, Two weeks ago I replaced the worn belt for a spare one which I still kept for emergency use. It had a crack in it, but once fitted, it did its job. Yesterday, weather was nasty and while I was on my way home, it broke, luckily just outside the railwaystation. I need two trains to get home so after the second one I just had to walk for 15mins home, where my Continue Reading
Kees of The Netherlands January 15, 2015
Felipe Lavin from Ottawa
I have shopped on Strida Canada West many times now. On each occasion the service is remarkable. Bill Wilby is customer-oriented, knows and loves bikes. Products I have ordered arrive in perfect time and condition. His store has one the best supply of Strida accessories I know of. Thanks, Felipe Lavin, Ottawa
Felipe Lavin November 14, 2015
Hi Bill, thanks so much for the great service with my new bike. I'm loving the bike basket and safety light on my midnight rides home! Really appreciate your suggestions and attention to making sure my bike is working smoothly.
Laure Osborne June 30, 2017
Alfonso from Madrid
Bill shop stridacanada.ca It's the best store to acquire the spare parts and accessories of our Strida. It is a pleasure to deal with Bill. Very good price and excelent attention.
Alfonso November 30, 2017
The best service in the entire world, never doubt to make any request to Bill, a great guy. Cheers
Angel Sanchez January 30, 2020
Bill, it's a pleasure to do business with you. You have a great variety of Strida bikes, and what's more important lots of spare parts. Bill kindly answered to all my inquiries and provided fast shipping. Thanks, Vitalii, Toronto.
vitalii July 6, 2017
Cristobal from Ireland
Hello Bill! I received the parts last week. Everything was in order. Just kept forgetting to write you to thank you. Great service and great prices. If you'd like me to fill a happy customer form, I'd gladly do it! :0) Thanks again! Best regards from Ireland. Cristóbal Correa.
Cristobal from Ireland March 3, 2015
"I wanted to write a Thank You Note to Bill at StridaCanada. My wife and I live in Spain and we've researched the subject of foldable bikes ad nauseam. We happened to be in the situation of going to western Canada, where the possibility of purchasing some Stridas was becoming a feasible venture. Not totally sure that it would be worth the 'hassle', I wrote Bill a quick note to ask about details - more Continue Reading
Peter January 27, 2014
Hi Bill Sorry i haven't gotten back to you sooner I received the STRIDA that Fri. evening assembled it Sat. evening and went for a ride WOW! WOW! WOW! I Love It so do a dozen others at work , I Love the smooth ride, smooth shifting, portability and color. I can't thank you enough for for all your help and speedy shipment West Ca to NV 4 days (The finest customer service experience ever), Continue Reading
Louis Camilli January 26, 2014
Hi Bill, It's November now and curtain time for me and my Day-6. After a lengthy waiting time of over 3 months, I finally received my baby. Assembly was easy but fiddling with adjustments took some time. Looking at something doesn't make it fit. You need to try and try some more for perfection. I just turned 80 but my enthusiasm for bike riding is better than ever - Day-6 style. I am the envy Continue Reading
Peter Buche November 21, 2017
Jim in Ottawa
"I love working with Bill Wilby and Strida Canada West. I work my Strida pretty hard, riding it year-round in Ottawa. Bill has always been responsive and helpful with advice, parts, and essays about how to maintain the bike. He is happy to communicate with my local bike shop when they need help. I recently bought my second Strida from Strida Canada West and I'm a happy customer."
January 14, 2018
I must add my positive comment to the slew of others. My experience with Strida West and Mr. Bill have been wonderful. Prompt shipping, quick replies to my queries. Keeping My Strida and I on the road. I use my Strida everyday and knowing I have a dependable source for parts keeps me at ease. Thank you Stida West Canada.
James Matyas June 5, 2019
Hello Bill, I just want to say thankyou for the excellent service I received on all my orders from you - shipped to Singapore. You have an excellent selection of parts, some of which are "custom made" by you for the Strida! I can't help but feel your personal service and interest on the Strida bike - that makes you not just a regular seller, but a person who is in this business who believes Continue Reading
William Leong July 6, 2018
Thank you Bill for all your help in getting my Dream8 bike to me in Moose Jaw. I did have a very good bike before this one but have not been as diligent to get on it because I noticed over the years it was really bothering my shoulders. My massage therapist told me about the Day 6 bike so I got on the web site and really liked what they were talking about. Bill Continue Reading
Robynn Hamilton November 27, 2017
Bill..I think the Strida is the most amazing bike..You are going to do very well..Mine has been on the airplane several times, I put it inside a hard shell golf bag to protect it..I bring it everywhere with me now.. Thank you for Information about the forum..Keep up the good work about spreading the Strida News..I cannot imagine anyone living in a condo such as myself not having a Strida over a regular fixed Continue Reading
William April 11, 2014